USIS AV Managed Services are designed to support high-performing teams and connected workplaces where utilization of audiovisual technologies is crucial, requiring proactive measures to ensure uptime & adoption and a reliable resource for incident reporting, tracking, and resolution.
Managed Services clients have a central point of contact for their audiovisual service and support needs - our 24/7 Call Center ». From Remote Support to Service Scheduling, every step in our Managed Services experience is anchored by the easily-accessible USIS Call Center.
Onsite AV System Audit
Designed to meet challenges associated with inherited AV systems. An AV Technician will perform an Onsite System Audit evaluating systems, drawings, and programming, testing functionality, and delivering a plan for any needed fixes.
PM visits include onsite inspection, testing, and cleaning of equipment, performance of manufacturer’s recommended routine maintenance, and documentation and reporting of any performance issues.
Managed through our Call Center, Service dispatch options can include standard, priority, and emergency-response. In addition to Service plans, USIS also offers non-expiring blocks-of-hours.
Onsite AV Staffing
Hired and managed through USIS AV, experts in various disciplines and technical levels such as Engineers, Support, and Technicians, are available as dedicated, full-time resources at client sites.
With the ability to provide remote monitoring via simple network protocols and network clients, USIS can provide 24/7 monitoring and rapid response for critical systems with interactive capabilities to resolve many issues remotely.
An add-on option to our standard 12-month Warranty for equipment and workmanship (USIS installed projects), clients can extend warranty periods, choose priority response times, and include Preventive Maintenance options.